Onsite

If your organization requires on-site support frequently or at scheduled intervals, this is the solution for you. We offer several different plans to fit your needs and budget from only a few hours a month to full-time on-site consultants. All our on-site support comes with Remote Support as part of the package.

Clients under technical support contracts automatically receive priority trouble ticket resolution - especially useful at critical times when major software flaws, vulnerabilities, and virus attacks threaten our clients' systems simultaneously and our on-site technicians are booked for extended periods of time.

We will build strong and effective relationships with any existing suppliers and custom software houses in order to ensure problems are resolved without apportioning blame.

Worksheets are created for all work carried out and copies of these are left with you when we visit your site. All work carried out off site or remotely is entered into our Service Desk software, this will email you with a summary of the problem and all updates. Your calls are fully viewable online if you need to check the status of any call.

You will be assigned a primary and secondary engineer, who will become familiar with your IT setup providing consistency and continuity. We regularly review customer setups and outstanding work internally, so in the event that your engineers are unavailable, another member of staff is able to assist.