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Technical Outsourced IT Support

Keeping your powerful, complex IT systems running efficiently needs professional outsourced IT support and that's where we come in.

Here at Westlake IT we can support your IT system in one of 2 ways;

On-Site - Our rapid-response on-site services include 1, 4 or 8 hour break-fix solutions.

Off-Site - By using the very latest in support tools we can access and fix most problems remotely. Saving you time and money. Most of our support calls are fixed there and then leaving you to get on with your work.

You may be looking for a total support solution, or simply a friendly engineer you can call on when things stop working. Whatever you need, we've got the right support package for you:

• Pay-as-you-go

Just call us when you need us. We'll then arrange a site visit or we may even be able to fix over the phone or via our remote software, and we'll invoice you when we're done. Simple as that.

• Monthly Contracts

You may decide that you want to call us any time and not have to worry about unexpected bills. We offer a monthly support and maintenance plan for just this purpose. Prices are dependent on your IT infrastructure so please call to discuss your requirements.

Included in the monthly contracts for those that have a server we offer a comprehensive remote support service. When the server goes down, everything else goes with it. Our daily server report checks, monthly updates and remote support of the server will help spot and solve potential problems before they can become a threat to your business.

As an accredited partner and reseller for many of the best in class IT manufacturers, including HP and Microsoft, we can supply and support the hardware and software you need.

No call-out fees, no travelling costs, no hidden extras - all we charge is a flat hourly rate. Included in this is;

• Telephone support
• Email support
• Remote support

We also cover your server 24 hours a day seven days a week.

To find out how we can provide IT support your business, call us on 01489 878451, email us or use our contact form.

You may also be interested in our IT System Integration Services.

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