OWNER-LED · SINCE 2005
Real IT support from people who actually care.
Hampshire’s trusted IT support company since 2005. Owner-led, no jargon, no scare tactics: just straightforward help from people who know your business.
Or call us on 023 9200 7850
21+
YEARS TRADING
2005
FIRST CLIENT, STILL WITH US
0
SCARE TACTICS
The conversations we’re having with clients right now
- “Our IT support never seems to answer the phone.”
- “Our local IT provider has just disappeared.”
- “We don’t know if we’re actually protected from a cyber attack.”
- “Our costs keep creeping up and nobody can explain why.”
- “We’re thinking about switching but we’re worried about the disruption.”
What we do
Managed IT Support
Day-to-day support for your whole team: helpdesk, on-site visits, and proactive monitoring so problems get caught before they cause downtime.
Cyber Security
Practical protection without the scare tactics, including Cyber Essentials certification support. No selling you things you don’t need.
Cloud & Microsoft 365
Migrations, rollouts, and ongoing management of Microsoft 365, so your team can work from anywhere with confidence.
IT Consulting & Projects
From office moves to system overhauls, we plan and deliver the bigger projects alongside your everyday support.
LOCAL
Based in Waterlooville, on your doorstep when something needs a person in the room.
HONEST
No scare tactics, no selling you things you don’t need. We’ll tell you when something isn’t worth doing.
RESPONSIVE
Real people who actually pick up the phone, not a ticket number in a queue.
Cyber Essentials certification support
What our clients say
5.0 stars from 12 reviews on Google
★★★★★
“Absolutely fantastic service! Can not praise ALL of the team at Westlake enough, would highly recommend the services that they provide to others.”
Amardeep Heer · Google review
★★★★★
“Westlake IT have restored my faith in IT support companies! They have always been on hand to help if we have any queries and they are patient, professional and always exceedingly helpful!”
Chana Wynick · Google review
★★★★★
“We are a small business and reached the point where we needed help to stay on top of our IT. They took time to understand how we work and have set us up with everything we need.”
Thomas Gunston · Google review
How it works
01
Discovery call
A straightforward 20-minute conversation about where you’re at and what’s not working.
02
Tailored plan
We put together a plan for your business, not a generic package.
03
Onboarded and supported
We handle the handover, so there’s no gap in your support from day one.
A word from Chris
Westlake IT exists because I got tired of seeing good businesses slowed down by bad processes.
Before starting the company, I spent years watching organisations become trapped in endless discussions, layers of approval, and what I can only describe as stakeholder paralysis. Meetings about meetings. Decisions delayed until opportunities had passed. Everyone busy, but not always moving forward.
That’s ultimately our promise. Clear advice, responsive support, and people who genuinely care about helping your business succeed. No unnecessary complexity. No hiding behind jargon. Just practical IT support from a team that’s invested in your success.
Chris Apperley · Founder, Westlake IT · Read the full story →
Common questions
Q1
What areas do you cover?
We’re based in Waterlooville and support businesses across Hampshire, West Sussex, and Surrey.
Q2
Do you publish your pricing?
We don’t publish set pricing, because every business’s needs are different, so we start with a conversation.
Q3
What’s involved in switching IT providers?
We handle the transition for you: a discovery call, a tailored plan, then a smooth handover so there’s no gap in your support.
Q4
Can you help with Cyber Essentials certification?
Yes. We can guide you through Cyber Essentials certification as part of a practical, no-scare-tactics approach to security.
Q5
What kind of businesses do you work with?
We work with a wide range of sectors, including architects, property firms, online retailers, and sports charities. If you’re not sure we’re a fit, just ask.
Q6
What if I need urgent help?
Call us directly on 023 9200 7850. We’re a real team, not a call queue. If you’re not an existing NinjaOne client, you can start a one-off remote support session via Splashtop SOS.
Ready for IT support that actually picks up the phone?
Or call us on 023 9200 7850