Transformational IT support and consultancy services that deliver reduced IT infrastructure costs, increased employee productivity and enhanced security.
We offer outsourced IT support services that are tailored to your specific needs and deliver tangible benefits to your business. Our belief is that IT should empower your business but not get in the way of it. Great IT should free up your time, make it easier for your employees to work anytime and anywhere, provide zero compromise data security and be highly cost effective.
We can provide your employees with IT support services at the end of the phone or onsite at your place of business. Depending on when you open and close, we can adjust our Helpdesk availability to suit you. We offer standard and enhanced response times because some businesses can’t afford to wait for an issue to be fixed.
Your IT Infrastructure is the backbone of your organisation. Our Infrastructure support services ensure all your systems are functioning optimally and securely. We do this via our remote monitoring and maintenance software which proactively alerts us to potential issues so we can resolve them before you experience downtime or security breaches.
Data protection is only effective when seen from three perspectives; people, process and technology. We cover all three. We can provide your workforce with How to Guides, and best practice processes to instil a security aware culture in your business. We also provide the technology to deliver perimeter, endpoint and access security as well as utilising threat intelligence and attack simulations to constantly improve your security measures and controls.
Few businesses can justify the expense of an IT department. Westlake stands ready to fill that gap. From IT Director to IT Project Manager, we have the inhouse capability to deliver everything from an overarching IT Strategy to project specific work such as Infrastructure Virtualisations, Office 365 Migrations and sector specific work drawing on our experience in Healthcare, Finance, Architecture, Engineering and services such as catering and property maintenance.
We know that when IT goes wrong and you can’t work, it’s enormously frustrating. We offer quick access to our Helpdesk, with no long menus to navigate. We also take our response times very seriously, so we deliver on our promises and get you back working as quickly as possible. We also know that you want to speak to a human being, therefore our Engineers are chosen because they have great people skills, so you always feel supported.
Being able to think outside the box sounds great but what it means for you is that we are not afraid to challenge how your IT solutions currently perform. If we think there’s a better, safer and more cost-effective way to deliver the services you need, we’ll say.
When you decide to outsource your IT, you are placing your business’s ability to operate securely and reliably in someone else’s hands. We aim to give you peace of mind, by ensuring our Engineers have an on-going training programme that helps them attain knowledge and qualifications that benefit your business.
Your business is unique and therefore our approach to delivering your IT support is bespoke. We draw on core services and solutions and customise them to suit you. We use our knowledge of a cross section of industries and our technical know how to craft an IT offering that is driven by your priorities. We can do this because we understand what it means to run a business.