IT Support for your Infrastructure

Our Infrastructure support package includes a cross section of remote IT monitoring and maintenance services. Applying these services together ensures that your systems are always operating optimally.

Outsourced IT Support

IT Security, Monitoring & Maintenance Packages

Delivered by combining technology and the expertise of our Engineers, our Infrastructure support packages include core monitoring, maintenance, and break/fix services with the option to upgrade to either Premium or Premium PLUS for additional security features.

Essentials

Ideal for smaller businesses with simple networks, that require comprehensive monitoring and maintenance and essential security services.

Premium

For organisations that require a Cyber Security Strategy and greater visibility and control over their security and compliance posture.

Premium PLUS

Best suited for businesses with on-premise servers that require onsite attendance by one of our Infrastructure Engineers.

Security, Monitoring & Maintenance Package ESSENTIALS PREMIUM PREMIUM PLUS
BREAK/FIX IT SUPPORT
Unlimited Access to our Helpdesk
Business Hours Coverage
Onsite Attendance
Liaison with Third Party Suppliers e.g. ISP Provider
MONITORING & MAINTENANCE
24x 7 Automated Monitoring & Alerting for Servers and Tenants
Automated Patch Management for Windows
Automated Updates for Core Applications
Technical Key Point of Contact
SECURITY POLICIES & CONTROLS
Cyber Security Strategy
Perimeter Security for your Physical Network
Email Security - User Sign In, Anti-phishing & Anti-spam Policies
Microsoft Advanced Threat Protection - Attack Simulator
Microsoft Compliance Score Tracking and Improvement
Microsoft Secure Score Tracking and Improvement

Breakdown of IT Support to assist your infrastructure

Break/Fix
IT Support

  • Unlimited Access to our Helpdesk
  • Business hours coverage
  • Onsite attendance
  • Liaison with third party supplies e.g. ISP Provider

Monitoring & Maintenance

  • 24x 7 automated monitoring & alerting for servers and tenants
  • Automated patch management for Windows
  • Automated updates for core Applications
  • Technical Key point of contact

Security Policies & Controls

  • Cyber Security Strategy
  • Perimeter Security for your physical network
  • Email security – User sign in, anti-phishing & anti-spam policies
  • Microsoft Advanced Threat Protection – Attack Simulator
  • Microsoft Compliance Score tracking and improvement
  • Microsoft Secure Score tracking and improvement
Business IT Support In Portsmouth
Remote IT Monitoring & Maintenance
Benefits of Outsourcing IT Support
Hampshire Business IT Support

Our reliable Engineers combine cutting-edge technical knowledge with strong client communication skills.

We specialise in the delivery of professional and reliable IT Support for businesses via our team of expert engineers who are managed by our ITIL qualified Help Desk Manager. We use the latest technology in Helpdesk ticketing & reporting systems and in monitoring & maintenance software. For more information you can contact us on 023 9200 7850, via email info@westlake-it.co.uk or complete our contact form.

We can help move your business forward

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