IT Support for your Infrastructure

Delivered by combining technology and the expertise of our Engineers, our Infrastructure support packages include core monitoring, maintenance, and break/fix services. Customers with a purely cloud based infrastructure require different IT support services to those who have physical on-premise servers.

IT Security, Monitoring & Maintenance Packages

We have created three packages to meet the individual needs of each type of client:

Tenant

This package is for clients that only have an Office 365 tenant and no virtual or physical servers.

Cloud

This package is designed for clients that have Azure Virtual Servers as well as an Office 365 tenant.

On-Premise PLUS

This package is designed for clients with a combination of virtual and physical servers as well as an Office 365 tenant.

Security, Monitoring & Maintenance Package TENANT CLOUD ON-PREMISE PLUS
BREAK/FIX IT SUPPORT
Unlimited Access to our Helpdesk
Business Hours Coverage
Onsite Attendance
MONITORING & MAINTENANCE
24x 7 Automated Monitoring & Alerting
Firmware Updates
Planned Patch Management for Windows
Planned Updates for Core Applications
SECURITY POLICIES & CONTROLS
Cyber Security Strategy
Perimeter Security for your Physical Network
Email Security - User Sign In, Anti-phishing & Anti-spam Policies
Microsoft Advanced Threat Protection - Attack Simulator
Microsoft Compliance Score Tracking and Improvement
Microsoft Secure Score Tracking and Improvement

Breakdown of IT Support to assist your infrastructure

Break/Fix
IT Support

  • Unlimited Access to our Helpdesk
  • Business hours coverage
  • Onsite attendance
  • Liaison with third party supplies e.g. ISP Provider

Monitoring & Maintenance

  • 24x 7 automated monitoring & alerting for servers and tenants
  • Automated patch management for Windows
  • Automated updates for core Applications
  • Technical Key point of contact

Security Policies & Controls

  • Cyber Security Strategy
  • Perimeter Security for your physical network
  • Email security – User sign in, anti-phishing & anti-spam policies
  • Microsoft Advanced Threat Protection – Attack Simulator
  • Microsoft Compliance Score tracking and improvement
  • Microsoft Secure Score tracking and improvement
Business IT Support In Portsmouth
Remote IT Monitoring & Maintenance
Benefits of Outsourcing IT Support
Hampshire Business IT Support

Our reliable Engineers combine cutting-edge technical knowledge with strong client communication skills.

We specialise in the delivery of professional and reliable IT Support for businesses via our team of expert engineers who are managed by our ITIL qualified Help Desk Manager. We use the latest technology in Helpdesk ticketing & reporting systems and in monitoring & maintenance software.

For more information you can contact us on 023 9200 7850, via email info@westlake-it.co.uk or complete our contact form.

We can help move your business forward

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