Delivered by combining technology and the expertise of our Engineers, our Infrastructure support packages include core monitoring, maintenance, and break/fix services. Customers with a purely cloud based infrastructure require different IT support services to those who have physical on-premise servers.
We have created three packages to meet the individual needs of each type of client:
This package is for clients that only have an Office 365 tenant and no virtual or physical servers.
This package is designed for clients that have Azure Virtual Servers as well as an Office 365 tenant.
This package is designed for clients with a combination of virtual and physical servers as well as an Office 365 tenant.
|Security, Monitoring & Maintenance Package||TENANT||CLOUD||ON-PREMISE PLUS|
|BREAK/FIX IT SUPPORT|
|Unlimited Access to our Helpdesk|
|Business Hours Coverage|
|MONITORING & MAINTENANCE|
|24x 7 Automated Monitoring & Alerting|
|Planned Patch Management for Windows|
|Planned Updates for Core Applications|
|SECURITY POLICIES & CONTROLS|
|Cyber Security Strategy|
|Perimeter Security for your Physical Network|
|Email Security - User Sign In, Anti-phishing & Anti-spam Policies|
|Microsoft Advanced Threat Protection - Attack Simulator|
|Microsoft Compliance Score Tracking and Improvement|
|Microsoft Secure Score Tracking and Improvement|
We specialise in the delivery of professional and reliable IT Support for businesses via our team of expert engineers who are managed by our ITIL qualified Help Desk Manager. We use the latest technology in Helpdesk ticketing & reporting systems and in monitoring & maintenance software.