Our Infrastructure support package includes a cross section of remote IT monitoring and maintenance services. Applying these services together ensures that your systems are always operating optimally.
Delivered by combining technology and the expertise of our Engineers, our Infrastructure support packages include core monitoring, maintenance, and break/fix services with the option to upgrade to either Premium or Premium PLUS for additional security features.
Ideal for smaller businesses with simple networks, that require comprehensive monitoring and maintenance and essential security services.
For organisations that require a Cyber Security Strategy and greater visibility and control over their security and compliance posture.
Best suited for businesses with on-premise servers that require onsite attendance by one of our Infrastructure Engineers.
|Security, Monitoring & Maintenance Package||ESSENTIALS||PREMIUM||PREMIUM PLUS|
|BREAK/FIX IT SUPPORT|
|Unlimited Access to our Helpdesk|
|Business Hours Coverage|
|Liaison with Third Party Suppliers e.g. ISP Provider|
|MONITORING & MAINTENANCE|
|24x 7 Automated Monitoring & Alerting for Servers and Tenants|
|Automated Patch Management for Windows|
|Automated Updates for Core Applications|
|Technical Key Point of Contact|
|SECURITY POLICIES & CONTROLS|
|Cyber Security Strategy|
|Perimeter Security for your Physical Network|
|Email Security - User Sign In, Anti-phishing & Anti-spam Policies|
|Microsoft Advanced Threat Protection - Attack Simulator|
|Microsoft Compliance Score Tracking and Improvement|
|Microsoft Secure Score Tracking and Improvement|