IT Support Packages to keep your staff working efficiently
Essentials
For businesses requiring complete peace of mind, with unlimited access to our Helpdesk, so your business stays productive.
Premium
Businesses with on-premise servers or significant reliance on IT choose this support package because it includes onsite attendance.
Premium PLUS
If your business requires extended hours of support, or operates across multiple time zones, this support package is a perfect choice.
IT Support Packages
ESSENTIALS
PREMIUM
PREMIUM PLUS
IT SUPPORT
Unlimited Access to our Helpdesk
Business Hours Coverage
Extended Hours Coverage Options
Remote Control & Takeover
Onsite Attendance
Monthly Onsite Maintenance Visit
SECURITY MONITORING & MAINTENANCE
Monitoring & Automated Alerting for your PC Estate
Automated Patch Management for Windows
Automated Updates for Core Applications
Anti-Virus Solution
IT Usage Policy
IT ASSET MANAGEMENT
PC Audits
ITAM Strategy
PC Setups
SERVICE DELIVERY
Account Manager
ITIL-Driven Operational Model & Best Practice Processes
Automated Ticket Allocation & Resolution Tracking
SLA with Guaranteed Response Times
SLA Performance Reports
Quarterly
Monthly
Monthly & Ad Hoc
Client Portal
Breakdown of IT Support for your people
IT Support
Access to our Helpdesk
Business hours coverage
Extended hours coverage options
Remote control & takeover
Onsite attendance
Monthly onsite maintenance visit
Security Monitoring & maintenance
Monitoring & automated alerting for your PC Estate
Automated patch management for Windows
Automated updates for core Applications
Anti-Virus solution
IT usage policy
IT Asset Management
PC Audits
ITAM Strategy
PC Setups
Service Delivery
Dedicated Account Manager
ITIL-driven operational model & best practice processes
Automated ticket allocation & resolution tracking
SLA with guaranteed response times
SLA performance reports Client portal
Our reliable Engineers combine cutting-edge technical knowledge with strong client communication skills.
We specialise in the delivery of professional and reliable IT Support for businesses via our team of expert engineers who are managed by our ITIL qualified Help Desk Manager. We use the latest technology in Helpdesk ticketing & reporting systems and in monitoring & maintenance software.