IT Support for your People

Our three Helpdesk IT support packages are costed on a per-user-per-month basis and are designed to be transparent in both cost and deliverables.

IT Support Portsmouth

IT Support Packages to keep your staff working efficiently

Essentials

For businesses requiring complete peace of mind, with unlimited access to our Helpdesk, so your business stays productive.

Premium

Businesses with on-premise servers or significant reliance on IT choose this support package because it includes onsite attendance. 

Premium PLUS

If your business requires extended hours of support, or operates across multiple time zones, this support package is a perfect choice.

IT Support Packages ESSENTIALS PREMIUM PREMIUM PLUS
IT SUPPORT
Unlimited Access to our Helpdesk
Business Hours Coverage
Extended Hours Coverage Options
Remote Control & Takeover
Onsite Attendance
Monthly Onsite Maintenance Visit
SECURITY MONITORING & MAINTENANCE
Monitoring & Automated Alerting for your PC Estate
Automated Patch Management for Windows
Automated Updates for Core Applications
Anti-Virus Solution
IT Usage Policy
IT ASSET MANAGEMENT
PC Audits
ITAM Strategy
PC Setups
SERVICE DELIVERY
Account Manager
ITIL-Driven Operational Model & Best Practice Processes
Automated Ticket Allocation & Resolution Tracking
SLA with Guaranteed Response Times
SLA Performance Reports Quarterly Monthly Monthly & Ad Hoc
Client Portal

Breakdown of IT Support for your people

IT Support

  • Access to our Helpdesk
  • Business hours coverage
  • Extended hours coverage options
  • Remote control & takeover
  • Onsite attendance
  • Monthly onsite maintenance visit

Security Monitoring & maintenance

  • Monitoring & automated alerting for your PC Estate
  • Automated patch management for Windows
  • Automated updates for core Applications
  • Anti-Virus solution
  • IT usage policy

IT Asset Management

  • PC Audits
  • ITAM Strategy
  • PC Setups

Service Delivery

  • Dedicated Account Manager
  • ITIL-driven operational model & best practice processes
  • Automated ticket allocation & resolution tracking
  • SLA with guaranteed response times
  • SLA performance reports
    Client portal
Business IT Support In Portsmouth
Remote IT Monitoring & Maintenance
Benefits of Outsourcing IT Support
Hampshire Business IT Support

Our reliable Engineers combine cutting-edge technical knowledge with strong client communication skills.

We specialise in the delivery of professional and reliable IT Support for businesses via our team of expert engineers who are managed by our ITIL qualified Help Desk Manager. We use the latest technology in Helpdesk ticketing & reporting systems and in monitoring & maintenance software.

For more information you can contact us on 023 9200 7850, via email info@westlake-it.co.uk or complete our contact form.

We can help move your business forward

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