IT Support for your People
Our three Helpdesk IT support packages are costed on a per-user-per-month basis and are designed to be transparent in both cost and deliverables.
IT Support Packages to keep your staff working efficiently
Our three Helpdesk IT support packages are costed on a simple per-user-per-month basis.
Essentials
For businesses requiring complete peace of mind, with unlimited access to our Helpdesk, so your business stays productive.
Premium
Businesses with on-premise servers or significant reliance on IT choose this support package because it includes onsite attendance.
Premium PLUS
If your business requires extended hours of support, or operates across multiple time zones, this support package is a perfect choice.
| IT Support Packages | ESSENTIALS | PREMIUM | PREMIUM PLUS |
|---|---|---|---|
| IT SUPPORT | |||
| Access to our Helpdesk | Unlimited | Unlimited | Unlimited |
| Business Hours Coverage (8:30am - 5:30pm) | |||
| Extended Hours Coverage Options | |||
| Remote Control & Takeover | |||
| Onsite Attendance for Break/Fix | |||
| Monthly Onsite Maintenance Visit | |||
| SECURITY MONITORING & MAINTENANCE | |||
| Monitoring & Automated Alerting for your PC Estate | |||
| Patch Management for Windows | |||
| Updates for Core Applications | |||
| Anti-Virus Software | |||
| Anti-Virus Monitoring & Reporting | |||
| IT Usage Policy | |||
| IT ASSET MANAGEMENT | |||
| Software & Hardware Audits | |||
| ITAM Strategy | |||
| PC & User Setups | |||
| SERVICE DELIVERY | |||
| Account Manager | |||
| ITIL-Driven Operational Model & Best Practice Processes | |||
| Automated Ticket Allocation & Resolution Tracking | |||
| SLA with Guaranteed Response Times | |||
| SLA Core Metrics | |||
| SLA Performance Reports | Monthly | Monthly & Ad Hoc | |
| Client Portal |
Breakdown of IT Support for your people
IT Support
- Access to our Helpdesk
- Business hours coverage
- Extended hours coverage options
- Remote control & takeover
- Onsite attendance
- Monthly onsite maintenance visit
Security Monitoring & maintenance
- Monitoring & automated alerting for your PC Estate
- Automated patch management for Windows
- Automated updates for core Applications
- Anti-Virus solution
- IT usage policy
IT Asset Management
- PC Audits
- ITAM Strategy
- PC Setups
Service Delivery
- Dedicated Account Manager
- ITIL-driven operational model & best practice processes
- Automated ticket allocation & resolution tracking
- SLA with guaranteed response times
- SLA performance reports
Client portal
Our reliable Engineers combine cutting-edge technical knowledge with strong client communication skills.
We specialise in the delivery of professional and reliable IT Support for businesses via our team of expert engineers who are managed by our ITIL qualified Help Desk Manager. We use the latest technology in Helpdesk ticketing & reporting systems and in monitoring & maintenance software.
For more information you can contact us on 023 9200 7850, via email info@westlake-it.co.uk or complete our contact form.