IT Support for your People

Our three Helpdesk IT support packages are costed on a per-user-per-month basis and are designed to be transparent in both cost and deliverables.

Business IT Support In Portsmouth

IT Support Packages to keep your staff working efficiently

Our three Helpdesk IT support packages are costed on a simple per-user-per-month basis.

Essentials

For businesses requiring complete peace of mind, with unlimited access to our Helpdesk, so your business stays productive.

Premium

Businesses with on-premise servers or significant reliance on IT choose this support package because it includes onsite attendance. 

Premium PLUS

If your business requires extended hours of support, or operates across multiple time zones, this support package is a perfect choice.

IT Support Packages ESSENTIALS PREMIUM PREMIUM PLUS
IT SUPPORT
Access to our Helpdesk Unlimited Unlimited Unlimited
Business Hours Coverage (8:30am - 5:30pm)
Extended Hours Coverage Options
Remote Control & Takeover
Onsite Attendance for Break/Fix
Monthly Onsite Maintenance Visit
SECURITY MONITORING & MAINTENANCE
Monitoring & Automated Alerting for your PC Estate
Patch Management for Windows
Updates for Core Applications
Anti-Virus Software
Anti-Virus Monitoring & Reporting
IT Usage Policy
IT ASSET MANAGEMENT
Software & Hardware Audits
ITAM Strategy
PC & User Setups
SERVICE DELIVERY
Account Manager
ITIL-Driven Operational Model & Best Practice Processes
Automated Ticket Allocation & Resolution Tracking
SLA with Guaranteed Response Times
SLA Core Metrics
SLA Performance Reports Monthly Monthly & Ad Hoc
Client Portal

Breakdown of IT Support for your people

IT Support

  • Access to our Helpdesk
  • Business hours coverage
  • Extended hours coverage options
  • Remote control & takeover
  • Onsite attendance
  • Monthly onsite maintenance visit

Security Monitoring & maintenance

  • Monitoring & automated alerting for your PC Estate
  • Automated patch management for Windows
  • Automated updates for core Applications
  • Anti-Virus solution
  • IT usage policy

IT Asset Management

  • PC Audits
  • ITAM Strategy
  • PC Setups

Service Delivery

  • Dedicated Account Manager
  • ITIL-driven operational model & best practice processes
  • Automated ticket allocation & resolution tracking
  • SLA with guaranteed response times
  • SLA performance reports
    Client portal
Business IT Support In Portsmouth
Remote IT Monitoring & Maintenance
Benefits of Outsourcing IT Support
Hampshire Business IT Support

Our reliable Engineers combine cutting-edge technical knowledge with strong client communication skills.

We specialise in the delivery of professional and reliable IT Support for businesses via our team of expert engineers who are managed by our ITIL qualified Help Desk Manager. We use the latest technology in Helpdesk ticketing & reporting systems and in monitoring & maintenance software.

For more information you can contact us on 023 9200 7850, via email info@westlake-it.co.uk or complete our contact form.

We can help move your business forward

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