Our three Helpdesk IT support packages are costed on a per-user-per-month basis and are designed to be transparent in both cost and deliverables.
Our three Helpdesk IT support packages are costed on a simple per-user-per-month basis.
For businesses requiring complete peace of mind, with unlimited access to our Helpdesk, so your business stays productive.
Businesses with on-premise servers or significant reliance on IT choose this support package because it includes onsite attendance.
If your business requires extended hours of support, or operates across multiple time zones, this support package is a perfect choice.
|IT Support Packages||ESSENTIALS||PREMIUM||PREMIUM PLUS|
|Access to our Helpdesk||Unlimited||Unlimited||Unlimited|
|Business Hours Coverage (8:30am - 5:30pm)|
|Extended Hours Coverage Options|
|Remote Control & Takeover|
|Onsite Attendance for Break/Fix|
|Monthly Onsite Maintenance Visit|
|SECURITY MONITORING & MAINTENANCE|
|Monitoring & Automated Alerting for your PC Estate|
|Patch Management for Windows|
|Updates for Core Applications|
|Anti-Virus Monitoring & Reporting|
|IT Usage Policy|
|IT ASSET MANAGEMENT|
|Software & Hardware Audits|
|PC & User Setups|
|ITIL-Driven Operational Model & Best Practice Processes|
|Automated Ticket Allocation & Resolution Tracking|
|SLA with Guaranteed Response Times|
|SLA Core Metrics|
|SLA Performance Reports||Monthly||Monthly & Ad Hoc|
We specialise in the delivery of professional and reliable IT Support for businesses via our team of expert engineers who are managed by our ITIL qualified Help Desk Manager. We use the latest technology in Helpdesk ticketing & reporting systems and in monitoring & maintenance software.