IT Support

We’ve been providing IT managed services to businesses like yours since 2005 and many of our customers who joined us early on are still with us today.

Hampshire Business IT Support

Why should you outsource your IT Support services?

By choosing Westlake IT, you join a family of qualified engineers, expert project managers and business directors that will provide you with the right IT strategy and support services so your business flourishes.

Focus on your core business

For the majority of businesses, large or small, it’s vital to focus on your core business and ensure your overhead costs are minimised.

The right IT for you

A good MSP will get under the bonnet of your business deploying IT solutions that support you in obtaining your business objectives.

Cost containment

It is expensive to employ a dedicated resource. Outsourced IT support is easy to scale up or down. You can draw on a pool of resources with different types of expertise from Helpdesk support to IT infrastructure monitoring and maintenance.

IT Support Expertise

It is challenging to keep internally employed IT resources trained to the level of expertise required to do the job, as technology constantly evolves.

Better Security

Disaster recovery and back up are not a ‘one size fits all’ solution. Businesses using cloud technologies will need to use a different type of backup solution to those with on-premise servers

The right licensing

Let’s take Microsoft Office as an example. Microsoft sell Home and Business versions of their Office solutions. In addition, each suite of Microsoft 365 Small Business or Enterprise products contains several plans and options. The right license type with the right set of features is not always easy to find.

Enhanced focus on Compliance

GDPR and sector-specific regulatory requirements will impact where and how your data is stored and who can access it. For example, if your data is stored using cloud technology then you need to make sure that the country where it is stored has GDPR compliant ‘safeguards’ in place.

IT Asset Management

PC procurement, installation and disposal services are just one facet of IT Asset Management. A major advantage is the ability to produce rolling PC replacement programmes and auditing services that ensure your PC estate is operating optimally, minimising downtime and enabling your employees to keep working.

Business IT Support In Portsmouth
Remote IT Monitoring & Maintenance
Benefits of Outsourcing IT Support
Hampshire Business IT Support

What are the benefits of outsourcing IT support with Westlake IT?

Dedicated phone availability

A dedicated line that takes you straight through to an Engineer.

Issue ownership

If you raise a Ticket, it will be assigned to an Engineer who will own it throughout its lifecycle and if it needs to be escalated, we will brief the new Engineer internally so you don’t have to repeat yourself.

Remote takeover

We can remotely log onto your machine and resolve your issue. Sometimes this can be done in the background while you continue to work.

Third party liaison

If we’re not sure who can fix your issue because it could be your PC or a piece of third-party software, we’ll find out for you and take the responsibility for liaising with the third-party supplier.

Outsourced IT Support

Our ITIL-driven Operational Model and Best Practice Processes

ITIL is a set best practices that focus on aligning IT services with the needs of the customer. We combine service desk technologies, tried and tested processes, and the expertise of our Engineers to deliver service excellence which we tailor to the needs of each customer.  

Automated Ticket Allocation & Resolution Tracking

Every incident or service request is logged, assigned and tracked in our Professional Service Automation (PSA) system, AutoTask, which underpins everything we do. It provides a solid backbone to our daily operations.

IT Support Portsmouth

Standard or Premium SLA for Incidents and Service Requests

We offer our customers the choice between standard and fast track service level agreements. Our Fast Track SLA includes a Next Business Day service on many incident and service requests.

Transparency and Reporting

Our Service Level Performance Reports provide you with the facts and figures that clearly demonstrate how we are delivering on our service promises. We track our compliance with our first response and resolution target timeframes and much more.

Hampshire Business IT Support

Account management

All our clients have an account manager whose role is to operate as the lead point of contact for your business. Our account managers are committed to building strong, long-lasting relationships with your key people so that the IT services we offer change and flex as your business changes.

Our reliable engineers combine cutting-edge technical knowledge with strong client communication skills.

We specialise in the delivery of professional and reliable IT Support for businesses via our team of expert engineers who are managed by our ITIL qualified Help Desk Manager. We use the latest technology in Helpdesk ticketing & reporting systems and in monitoring & maintenance software.

For more information you can contact us on 023 9200 7850, via email or complete our contact form.

Our three Helpdesk IT support packages are costed on a per-user-per-month basis and are designed to be transparent in both cost and deliverables. The ability to combine our Helpdesk packages, enables businesses with both remote and office-based working requirements to tailor their support provision accordingly.

We can help move your business forward