IT Support

Our three IT Helpdesk support packages are costed on a per-user-per-month basis and are designed to be transparent in both cost and deliverables. The option is open to choose to have some employees on our Business Essentials Support Package and others on our Business Premium Support Package.

The ability to combine our Helpdesk packages enables businesses with both remote and office-based working requirements to tailor their support provision accordingly.

 

 

Business Essentials

  • Remote Helpdesk Support: Mon-Fri 8.30am–5.30pm
  • Guaranteed Response Times
  • Account Manager
  • Annual Site Visit to your HQ
  • Backup – 5 GB per user
  • AutoTask Endpoint Management
  • Monthly SLA Report
  • Monthly IT Healthcheck Report

Business Premium

  • Remote Helpdesk Support: Mon-Fri 8.30am–5.30pm
  • On-Site IT Support: Mon-Fri 8.30am–5.30pm
  • Guaranteed Response Times
  • Account Manager
  • Technical Key Point of Contact
  • Monthly Site Visit to your HQ
  • Backup – 10 GB per user
  • AutoTask Endpoint Management
  • Monthly SLA Report
  • Monthly IT Healthcheck Report

Business Premium Plus

  • Remote Helpdesk Support: 24x7x365
  • On-Site IT Support: 24x7x365
  • Guaranteed Response Times
  • Senior Account Manager
  • Technical Key Point of Contact
  • Monthly Site Visit to your HQ
  • Backup – 50 GB per user
  • AutoTask Endpoint Management
  • Monthly SLA Report
  • Monthly IT Healthcheck Report

For more information you can contact us on 023 9200 7850 via email info@westlake-it.co.uk or complete our contact form.

We can help move your business forward

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