The ability to combine our Helpdesk packages enables businesses with both remote and office-based working requirements to tailor their support provision accordingly.

 

 

Business Essentials

  • Remote Helpdesk Support: Mon-Fri 8.30am–5.30pm
  • Guaranteed Response Times
  • Account Manager
  • Annual Site Visit to your HQ
  • Backup – 5 GB per user
  • AutoTask Endpoint Management
  • Monthly SLA Report
  • Monthly IT Healthcheck Report

Business Premium

  • Remote Helpdesk Support: Mon-Fri 8.30am–5.30pm
  • On-Site IT Support: Mon-Fri 8.30am–5.30pm
  • Guaranteed Response Times
  • Account Manager
  • Technical Key Point of Contact
  • Monthly Site Visit to your HQ
  • Backup – 10 GB per user
  • AutoTask Endpoint Management
  • Monthly SLA Report
  • Monthly IT Healthcheck Report

Business Premium Plus

  • Remote Helpdesk Support: 24x7x365
  • On-Site IT Support: 24x7x365
  • Guaranteed Response Times
  • Senior Account Manager
  • Technical Key Point of Contact
  • Monthly Site Visit to your HQ
  • Backup – 50 GB per user
  • AutoTask Endpoint Management
  • Monthly SLA Report
  • Monthly IT Healthcheck Report

For more information you can contact us on 023 9200 7850 via email info@westlake-it.co.uk or complete our contact form.

We can help move your business forward

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