Expert Business IT Support in Portsmouth
Our Business IT Support Packages
Our business IT support packages are costed on a per-user-per-month basis and are designed to be transparent in both cost and deliverables. The ability to combine our Helpdesk packages, enables businesses with both remote and office-based working requirements to tailor their support provision accordingly.
Business Essentials
Remote Helpdesk Support: Mon-Fri 8.30am–5.30pm
Guaranteed Response Times
Account Manager
Annual Site Visit to your HQ
Backup – 5 GB per user
AutoTask Endpoint Management
Monthly SLA Report
Monthly IT Healthcheck Report
Business Premium
Remote Helpdesk Support: Mon-Fri 8.30am–5.30pm
On-Site IT Support: Mon-Fri 8.30am–5.30pm
Guaranteed Response Times
Account Manager
Technical Key Point of Contact
Monthly Site Visit to your HQ
Backup – 10GB per user
AutoTask Endpoint Management
Monthly SLA Report
Monthly IT Healthcheck Report
Business Premium Plus
Remote Helpdesk Support: 24x7x365
On-Site IT Support: 24x7x365
Guaranteed Response Times
Senior Account Manager
Technical Key Point of Contact
Monthly Site Visit to your HQ
Backup – 50GB per user
AutoTask Endpoint Management
Monthly SLA Report
Monthly IT Healthcheck Report
Breakdown of IT Support for Businesses in Portsmouth
Remote
Support
Our remote support package gives you unlimited access to our Helpdesk on business days. Whether you call or email, your incident will be recorded and dealt with promptly by our team of experts.
We’re an SME, which means you’ll get to know our Engineers by name and they’ll remember you too. We’re friendly and approachable, and try to minimise the techy-talk and just get on with fixing your issue.
On-Site
Support
We offer a Business Premium Support Package for customers in Portsmouth who want on-site support. This service gives peace of mind that you can have an Engineer on-site if an issue occurs that can’t be resolved remotely.
Where possible, we’ll send out your dedicated Technical Key Point of Contact. If your key contact is unavailable, a qualified IT expert will arrive, fully briefed and ready to help.
Guaranteed Response Times
We believe it’s important that you know exactly how we’ll respond when you report a issue with your IT, and how quickly we’ll fix it. For this reason, we provide detailed Service Level Agreements to all of our clients.
In addition, our IT Helpdesk system, AutoTask, enables us to track Tickets. AutoTask ensures our SLA response times are met and our Engineers are aware of the priority status of all their work at all times.
Account Management
Your Account Manager will operate as the lead point of contact for any and all matters specific to your business. Their role is to build and maintain trusted and long-lasting relationships with your key people.
Your Account Manager is responsible for ensuring the timely & successful delivery of our solutions according to your business needs and objectives.
Technical Key Point of Contact
You will have a dedicated IT Infrastructure Engineer whose role is to:
- Understand your IT systems in depth
- Ensure that knowledge is captured and shared with the Helpdesk team
- Conduct site visits
- Provide ongoing IT infrastructure monitoring and maintenance services
Your Technical Key Point of Contact will always be the lead Engineer on implementing IT Projects – such as migrating your IT Infrastructure to the Cloud.
Site
Visits
The purpose of site visits is to provide maintenance and troubleshooting services. Whether we’re visiting you annually or monthly, your Technical Key Point of Contact will confirm, in advance, what tasks will be completed during their visit.
We also work flexibly; so if something crops up on the day, we’ll do our best to resolve it for you there and then.
